?

Log in

No account? Create an account
   Journal    Friends    Archive    Profile    Memories
  funcrunch.org | funcrunchphoto.com |

New cell phone plan, and good customer service - the funcrunch files


Jul. 2nd, 2009 06:03 pm New cell phone plan, and good customer service

The free unlimited period on the Android phone that I received unexpectedly at the Google I/O conference expired yesterday, with no warning other than a text message "Your myFaves Service has been removed from your account." We were told T-Mobile would contact us before the end of the 30 day period, and they didn't, but I also got more than 30 days, so I wasn't complaining too much.

So today I went down to the T-Mobile store on Van Ness to get an actual paid plan. The rep, Robb, was very helpful and efficient, and made what I thought might be a painful experience into a pleasant one. I had to phone the store back when I got home to get my number ported over as I hadn't brought in my current Sprint account number, but that was painless as well, and the transfer was completed within minutes.

So after over six years as a Sprint customer (due mostly to boyziggy being on Sprint when I decided to get my first cell phone), I'm now on T-Mobile. I got a plan with 600 "whenever" minutes, unlimited nights and weekends, unlimited data and text messages, plus insurance for $75/month (not including taxes). More than I'm paying now, but more than I'm getting now (300 anytime minutes and unlimited nights/weekends/data but only 100 text msgs/month for $50 + taxes and insurance), and I expected to pay more anyway; even if I'd stuck with Sprint, I would have gotten a new plan with more texts and the faster data network with either Ziggy's hand-me-down Treo 750 or a Palm Pre. (Which Ziggy returned in disgust three days after he bought it, by the way, after months of anticipation.) And the iPhone plans I was looking at were similar in cost.

Also, I didn't have to get a contract; since I already had the phone I planned to use, the rep suggested I just go to straight month-to-month. I'm very happy that he didn't try to sell me on a contract or a more expensive plan than I needed.

Yay, I no longer have to carry two phones around with me. I still miss the physical keyboard on the Treo, but the slim sleekness of the Android makes it worth adjusting to the change. I just wish the battery life weren't so terrible. A spare battery, larger mini-SD card, and proper carry case with belt clip are next on the shopping list.

1 note - Make notesPrevious Entry Share Next Entry

Comments:

From:shecanfilmit
Date:July 3rd, 2009 07:37 pm (UTC)
(Link)
I had Sprint for years, then after many reception/customer service/billing issues, turned to Verizon. Verizon is expensive, but no dropped calls. Then I went to work for T-Mobile last Fall. I had a great experience and love them as a company. They spend more money per customer on customer service than any other cell phone company. Usually companies that are fun to work for have happy customers on the other side.